What is your name and position with AttractSoft GmbH?
Dimitar Dimitrov, Chief Executive Officer

Please tell us the year established and brief history of AttractSoft GmbH?
Officially AttractSoft GmbH was established on 17 Jan. 2006 but the history of the company dates back in Nov 2003 when the first hosting company of the Alliance - Zetta Hosting Solutions Ltd. was established.
The Alliance currently numbers 40 employees separated in two office settings in Kiel - Germany and Sofia - Bulgaria. We are pushing a stable growth for more than four years now that guarantees our ongoing development of even higher quality services and increasing customer satisfaction. We offer a complete suite of professional web hosting services, domain name registration, 24x7 phone, email/ticket customer support.
Our division for Enterprise services&solutions for e-commerce and online-shopping is also very strong and reputable. We have designed, developed and maintain the online-shopping system of one the biggest German market players for online e-commerce warehouse.

What do you offer your customers that are unique to your company?
We offer stability, utmost level of service and personally oriented customer care. We never leave an issue, if any, unresolved!

What is the most challenging aspect to offering Web Hosting?
Every day is a challenge, there are no less and more challenging aspects in business, everything is important if you wish your company to be successful and last. What I have learned is that you have to deal with care about your customers, as well as to your team, other wise they will both turn around and everything will go wrong.

What is it that makes AttractSoft GmbH a competitive company in the Web Hosting market?
We are proud to say that we are one of the major players on the Web Hosting market thanks to our in-house developed hosting platform.
We are able to support with ease more than 1 million free advanced web hosting users with PHP&MySQL and keep steadily to enlarge our paid customer base.

What new features have AttractSoft GmbH added for its customers in the past year?
In the past year we have added so many features for your customers that it is a very uneasy task to quote them all.
I would rather point out that our web hosting control panel currently has 37 control sections that facilitate the hosting process it its maximum.

What would you say is AttractSoft GmbH #1 asset to its customer base?
The Number 1 asset for our customers is that we are not some cheap labor company and have been in the IT business for long, we are profitable and we plan to be here long so they can feel secure and protected with us.

Where do you see AttractSoft GmbH and the web hosting industry in three years?
Of course everyone hopes for the best for the future and we do not make an exception. We believe that in the next three years we should be able to hit the landmark of 1 million paid customers. As for the web hosting industry I think that only the innovative and most flexible companies will stay in business because the technology is changing fast and the user requirements are growing even faster. 

How many customers do you currently have?
We are now hosting more than 1 million free users and more than 10 000 paid users.

Do you own your own datacenter?
Yes, we have rented 2/3 of LambdaNet's datacenter facility in Kiel, Germany and own all communication equipment, servers, racks etc hardware. We also have servers in Huston Texas, USA and of course test, development and transit platforms in Sofia, Bulgaria.

Where are they located?
1. Kiel, Germany - Primary Hosting Location (Load balancing, Transits, Shared Hosting on Geographically Distributed clusters and Dedicated Servers for end-customers)
2. Houston Texas, USA - Secondary Hosting Location (Load balancing, Transits, Shared Hosting on Geographically Distributed clusters)
3. Sofia, Bulgaria - Development Location (R&D and transits)

What kind of back up power do you have?
Batteries + Diesel Generator that kicks off 3 minutes in case of a Power failure

Do you have multiple backbone connections?
Yes, our network is peering with
- LambdaNet
- Level3
- Telekom
- KielNet

What connections do you have?
10 Gbit/s line burstable at each server up to 100 Mbit/s

Do you offer 24/7 support?
Yes we offer 24x7

Do you have technicians present 24/7 or 9-5 M-F?
Yes. We have 24x7 onsite technicians in our datacenter in Kiel and in Houston Texas we work in cooperation with our colleagues from the datacenter there for 24x7 onsite technical issues. We have 24x7 Customer Support in our offices Kiel and Sofia.

What is your average turn-around time on a support ticket?
On average, we aim on keeping the turn-around t ime under 30 minutes.

Do you charge your clients for support?  If so, please explain.
No, we do not charge our clients for customer support services.

Do you offer a money back guarantee?
Yes we have 30 day money back guarantee

Thank you!
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