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SoftSys Hosting Report Card
Contact Information

Tel: +1-862-214-2255
Email: sales@softsyshosting.com
Website: http://www.softsyshosting.com
Address: 1521, Concord Pike
Wilmington, DE, 19803, United States of America

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Sales A
Plans / Features A
Usability A
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Softsys Hosting Web Host Interview
 
What is your name and position with Softsys Hosting?
Ruchir Shastri, President & Founder
 
Please tell us the year established and brief history of Softsys Hosting?
We have been operating on the web hosting market for more than 5 years already and are fully registered company. We are privately owned, debt free and financially stable company with growth of over 300% in fiscal year 2012. We own all of our hosting hardware and do not lease or rent it. We use multiple facilities to colocate our hardware (currently in Denver & Chicago).
 
What do you offer your customers that are unique to your company?
We are one of the most affordable, reliable and flexible Windows hosting providers in the market today. We provide 24/7 customer service, offer a wide selection of shared, VPS, cloud and dedicated hosting packages and can even develop a customized plan based on your specific requirements - all at a price that is affordable for you! Moreover, we are committed to providing the latest technology advancements to our customers quickly - just when they need them most.
 
What is the most challenging aspect to offering Web Hosting?
Providing prompt technical support on 24x7 basis – just when the customer needs is one of the most challenging aspect where most hosts fail. It is also utmost necessary to understand customer’s changing requirement and providing them with a customized solution which is affordable and solid.
 
What is it that makes Softsys Hosting a competitive company in the Web Hosting market?
Softsys Hosting provides an entire range of hosting services ranging from shared hosting, reseller hosting, virtual private servers, cloud servers and dedicated servers – all of these are most up to date at very affordable rates. A customer can start with lowest plan and gradually grow as and when their requirements increase. We provide a smooth growth path for our customers and work with them closely to ensure that we understand their requirements and provide a solution that is best for them.
 
What new features have Softsys Hosting added for its customers in the past year?
We have cloud VPS hosting which is enterprise class and provides 100% redundancy. We have also recently launched purely SSD (solid state drives) based servers that provides super fast performance of customer websites and applications.
 
What would you say is Softsys Hosting #1 asset to its customer base?
Providing personalized services to customers, understanding their requirements and our availability on 24x7 to ensure that their servers/websites stay up is #1 asset to our customers.
 
Where do you see Softsys Hosting and the web hosting industry in three years?
We are constantly growing and adding new services for our clients which ensures that they stay up to date. We plan on offer more value added services included like monitoring of websites/applications, management services along with CDN services in coming years.
 
How many customers do you currently have?
We currently have 10,100+ customers around the world.
 
Who are some of your famous clients?
Unfortunately, we can’t reveal due to privacy reasons.
 
Do you own your own datacenter?
No, we collocate our owned hardware in datacenters.
 
Where are they located?
Denver, CO and Chicago, IL
 
What kind of backup power do you have?
We have N+2 redundancy at power, network and cooling layer. We’ve UPS backup along with multiple generator backups.
 
Do you have multiple backbone connections?
Yes
 
What connections do you have?
Denver: We maintain direct connectivity with tw telecom, Level(3), Internap and Comcast. Through these providers we maintain local peering in Denver to the following 10 networks:- Level(3) x2, tw telecom, Qwest, AT&T, Sprint, UUNET / Verizon Business, Savvis, XO, Global Crossing and Comcast.

Chicago: Level(3), NTT, nLayer, Abovenet, AT&T, Verizon, Quest, Level(3), RCN & Atlantic Metro
 
Do you offer 24/7 support?
Yes.
 
Do you have technicians present 24/7 or 9-5 M-F?
24x7 365 days a year!
 
What is your average turn-around time on a support ticket?
10-20 minutes
 
Do you charge your clients for support? If so, please explain.
For most of the services, it is free. In case of unmanaged/self managed services, there is a small charge depending on the task that we’re asked to perform.
 
Do you offer a money back guarantee?
Yes, we offer 15 days money back guarantee on our shared/reseller plans.
 
Thank you for your time and insight into Softsys Hosting.
 
 




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