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961Host Report Card
Contact Information

Tel: +961 71 889 329
Email: sales@961host.net
Website: http://961host.net/
Address: PO BOX A2191
SYDNEY SOUTH, NSW, 2000, Australia

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Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Since the inceptions of 961Host in the year 2007 in the Internet industry they are trying to provide best possible services and solutions to their customers. Their main aim is to offer cheapest hosting sevices with great technology. They use a data center that provides multiple 10 gigabit fiber connections to locations all over the world. They are committed to entrust their customers with effective & easy to use web hosting services backed by unmatched 24/7 quality technical support and guaranteed server uptime. 961Host customers receive all the benefits of more expensive hosting services at an extremely competitive price.
961Host is fastest growing Web Hosting company in the industry. Their services are suitable for eCommerce Business, Students and Webmasters. Their Shared Hosting services includes Personal Hosting, Basic Hosting, Premium Hosting and Ultimate Hosting.
Sales Review Grade: B
What we like: 961Host's sales assistance via Phone was really good. Sales agent had great customer serving skills. Response via Ticket and Email was also good.
What needs improvement: Would like to see 24x7 sales assistance via Live Chat.
Support Review Grade: B
What we like: We received great support on a mySql database issue from Technical support department of 961Host. Technical Support Engineers were professionally educated and certified.
What needs improvement: Would like to see 24x7 Live Chat option.
Plans / Features Review Grade: A
What we like: We tested Premium Hosting plan and it was right choice for our heavy load website. Our website was working smooth, steady yet fast.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
If you’re looking for a place to host your family Web site, or need to find your own Web server to run a large eCommerce business, 961Host have a high quality, affordable hosting solution to fit your needs.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) All questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) All questions were answered properly.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Sales person was friendly and attentive.
 
Sales Contact Details
Sales Telephone +961 71 889 329
Sales Email sales@961host.net
Main URL https://961host.net/
 
Billing Details
Payment Methods
Liquid/Cash, Credit-Card, BitCoin (BitPay)
Account Activation Period Instant
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone option was also fast.
Response Time (Issue Resolved) Resolved the given issue with proper solution.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99%
Hyperlink to SLA https://961host.net/order/terms_of_service.php
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Highly recomend Chris A A A A 4/2/2015 5:45:23 AM
Greatness hady A A A A 11/18/2014 9:21:41 AM




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