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Arvixe, LLC Report Card
Contact Information

Tel: 1-888-927-8493
Email: sales@arvixe.com
Website: http://www.arvixe.com
Address: 2500 Ridgepoint Dr
Austin, TX, 78754, United States of America

Blog:
www.arvixe.com/blog
Forum:
www.arvixe.com/forum
Follow us on:
Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction It’s been more than a decade since Arvixe started in the industry and in that time, they’ve managed to make quite a name for themselves and grow an impressive reputation. If you need an online presence or just some help with the one you already have, consider the below information about Arvixe.

Arvixe was launched in 2003 and continues to be headquartered in San Luis Obispo, CA. Today, thousands of websites are hosted by Arvixe and their customers include individuals, small businesses, and international companies that have websites visited by people from all over the world.

All the while, Arvixe has been earning enviable customer reviews and even awards from highly regarded companies like Inc Magazine and HostReview. In all, the company has over 30 awards to their name. This reputation has helped them become one of the fastest growing companies in the hosting industry from anywhere in the world.
Another dimension to the Arvixe brands is their strategic partnership:
• Safe Harbor
• CMS Made Simple
• Yireo

Amongst other things, these partnerships help Arvixe provide their customers with an overall better product.
Sales Review Grade: A
What we like: Arvixe makes it simple to place your order as soon as you decide on what you need from them. Your first option is simply to submit a ticket. The company processes them 24/7 and will immediately send you a confirmation of your order. Any questions you have are also generally answered within a business day. Although delays are unlikely, they allow you to check in on your active tickets too in case you’re wondering what their statuses are.

You can also email the company your order and they’ll process the sale that way. The email for their sales team is sales@arvixe.com. As with their tickets, these emails are processed around the clock and you’ll receive a confirmation as soon as yours has been addressed.

Their website also features a live chat feature. You can contact them for just about any question, but they also take orders through this portal too. Obviously, as it’s a live chat session, the representative will confirm when your order is being processed and you’ll receive a confirmation email later when the sale is final.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: One visit to the Arvixe website makes it clear that the hosting provider puts an emphasis on customer support. They prominently feature the link for their support center at the top of their homepage.

Amongst other things, the support page features a customer survey; they publish one every month. However, it also has the categories for their knowledgebase running down the side of it too. Popular topics include:

• cPanel/WHM/Linux
• DotNetPanel/Helm/Windows
• MSSQL
• ASP
• Third Party Applications

In all there are 18 categories which account for over 230 different posts. So if you have a question, you may be able to troubleshoot it through their knowledgebase. Of course, this is also a great section to simply get a free education about all things hosting and web development. You stand a very good chance of avoiding a lot of problems down the line by proactively learning about them.

You also have the same lines of communication available to you for support needs as you do for sales. This also means they’re all open to you 24/7 too.

Arvixe also has a forum where customers and representatives from the company can talk shop. This, like the knowledgebase, makes for a helpful resource for those with unique problems or who just want to learn more about what goes into running their website.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: For the most part, Arvixe organizes its many services by the customers who need them. Their five main categories are:

• Personal
• Business
• Reseller
• VPS
• Dedicated
• Cloud

This certainly makes shopping a lot easier for customers who may be new to the process. Under each category are a number of different options for each type of customer. The company displays all these options one after the next in order to make comparison shopping easier. Some of their most popular options go for just dollars a month and they also offer regular sales like a free domain for life with the purchase of hosting.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: It’s easy to give Arvixe a positive review where their usability is concerned. For one thing, to revisit the above category, they’re one of the few companies to organize their services by the type of customer you are. Obviously, there is some overlap, but those services are located under both categories, so it’s not an issue.

The company is also unique in that it maintains a regular blog. Aside from the aforementioned customer surveys it publishes every month, they also post about industry news and helpful pieces of advice. This makes using their products easier, but it’s also helpful in just better understanding what goes into running a website.

Obviously, all their support options help their usability score too. Arvixe makes it easy to educate yourself along the way, but if you have a question, you’ll always have a resource for free information. It doesn’t matter if it’s 2am on Christmas, someone will respond too.
What needs improvement: N/A
Conclusion Grade: A
The company’s reputation largely speaks volumes. Although they’re definitely not one of the oldest hosting providers out there, they have a collection of awards that would suggest otherwise. Yet, they’re clearly not lacking in experience, as their success with innovation goes. Examples of this include their products dedicated to social media and popular CMS platforms like WordPress, Joomla and Drupal.

Plus, if you’re still on the fence, Arvixe offers an impressive 60 day money back guarantee. For the entirety of your business relationship, you’ll also qualify for a refund if the company doesn’t maintain 99.9% uptime over the course of any given month.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Questions were answered within 24hrs.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Questions were answered within 24hrs.
 
Live Chat Sales No
 
Phone Sales No
 
Sales Contact Details
Sales Telephone 1-888-927-8493
Sales Email sales@arvixe.com
Main URL http://www.arvixe.com
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 60 days
Hyperlink to Terms and Conditions
http://www.arvixe.com/tos.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good
Response Time (Issue Resolved) Issue was resolved within a good time-frame.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was satifactory
Response Time (Issue Resolved) Issue resolved completely on first response.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.arvixe.com/tos.php
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Good But..... David Gonzalez A A A F 12/9/2011 9:10:12 AM
The King of the We Hosting in 2009 AL-Hadi Juma A A A A 6/12/2009 12:25:49 PM




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