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eNet Inc. Report Card
Contact Information

Tel: +1-800-240-1981
Email: aweaver@ee.net
Website: http://www.ee.net
Address: 3000 E Dublin, Granville Rd
Columbus, Ohio, 43231, United States of America

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Report Card Grade

Support B
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction eNet Inc. was founded in 1994 to offer Internet access to the Columbus Ohio area. Since its creation, ee.net has grown to offer Internet services to clients throughout the world. ee.net provides a wide range of services from Internet access, to Web Hosting and Co-Location services. ee.net's redundant ATM network topology, Multi-homed BGP4 routing uses the latest in router technology which allows to offer service which clearly sets them apart from others.
eNet Inc. provides one-stop-solution for all their users. They provide high end solutions from Web Hosting, Email Hosting to Cloud Computing, Colocation Hosting and Dedicated Servers. ee.net customers can contact them via live chat, email and phone. They back up their services with 99.9% uptime guarantee and 30 days money back guarantee.
Sales Review Grade: A
What we like: Contacting sales was easy through live chat. Representative was friendly to answer the questions. Sales assistance is available via email, ticket, and live chat. Phone option is also available.
What needs improvement: Would like to see 24x7 sales assistance.
Support Review Grade: B
What we like: Support technicians were knowledgeable to resolve the issue. They resolve our issue within an hour with a proper solution.
What needs improvement: There should be additional resources to contact support 24x7.
Plans / Features Review Grade: A
What we like: eNet Inc. provides One-Stop-Solution for their customers. All plans are designed well.
What needs improvement: There should be more specification included for Cloud Computing.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
eNet aims to provide quality Internet Services to clients throught the world. They do provide professional and quality support to their customers via phone, email and live chat.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 7am to 11pm
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Answered the questions asked
 
Email Sales Yes
24 x 7 ? No. Only from 7am to 11pm
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Answered the questions asked
 
Live Chat Sales Yes
24 x 7 ? No. Only from 7am to 11pm
Response Time (Initial Acknowledgement) Immediate response in working hours.
Response Time (Issue Resolved) Answered the questions really fast
 
Phone Sales Yes
24 x 7 ? No. Only from 7am to 11pm
Toll-Free Yes
Response Time (Initial Acknowledgement) 1 minute.
Response Time (Issue Resolved) Answered all questions right away.
 
Sales Contact Details
Sales Telephone +1-800-240-1981
Sales Email sales@ee.net
Main URL http://www.ee.net
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.ee.net/useragreement.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? No. Only from 7am to 11pm
Response Time (Initial Acknowledgement) Immediate response in working hours.
Response Time (Issue Resolved) Resolved the issue immediately.
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.ee.net/web-hosting/
 
 
Consumer Reviews
No Reviews Available




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