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LiquidWeb.com Report Card
Contact Information

Tel: 1-800-580-4985
Email: sales@liquidweb.com
Website: http://www.liquidweb.com/
Address: 2703 Ena Drive
Lansing, MI, 48917, United States of America

Blog:
www.liquidweb.com/blog
News:
www.liquidweb.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Liquid Web is a $100+ million hosting company totally devoted to web and cloud professionals like you. Growing businesses and the Designers, Developers and Agencies who create for them. It’s their focus. And that focus translates to products, services and support designed specifically for mission-critical sites, stores and applications. Nearly 250+ experienced administrators, engineers, and technicians are dedicated and empowered to make your life easier - so you can focus on the work you love. For Liquid Web, it is all about Powering Your Business Potential.
Helpful is Liquid Web's full-time job. The very human kind of people-plus-technology support that goes above and beyond - way beyond - any other hosting provider. And we like it that way. - Level 3 Technicians Staffed on-site at our Data Centers focused on monitoring, security and network - 250+ Red Hat Linux, Windows and Certified Administrators - 24/7/365 Live Chat, Email or Phone - Product Innovation and Hardware Refreshes that keep our customers on the latest technologies
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
Liquid Web has intentionally designed its broad product portfolio, customer experience and managed hosting services to power the potential of Entrepreneurial businesses and the designers, developers and agencies who they are created for. Current customers recognize the value they deliver and count on their experts when it comes to hosting infrastructure. And every day, 24/7/365, they work to earn their trust and loyalty.

That’s why Liquid Web is the most loved managed hosting provider in the
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good in working hours.
Response Time (Issue Resolved) Answered all the questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good in working hours.
Response Time (Issue Resolved) Answered all the questions in detail.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response to the request.
Response Time (Issue Resolved) Questions were answered immediately.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) 1 minute.
Response Time (Issue Resolved) very well answered the questions.
 
Sales Contact Details
Sales Telephone 1-800-580-4985
Sales Email sales@liquidweb.com
Main URL https://www.liquidweb.com
 
Billing Details
Payment Methods
Bank Transfer, Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Properly resolved the issue.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Properly resolved the issue.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Properly resolved the issue.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Issue was resolved.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA https://www.liquidweb.com/about-us/policies/dedicated-sla/
 
 
Consumer Reviews
No Reviews Available




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